E-mail Orders

Simply browse our site using the product links at the left of the page.
When you are ready to order products, 'CLICK' our 'e-mail Order Now' icon...

We will need your name, delivery address telephone details and any alternative e-mail address. We also need a clear description of the product or products you are ordering. We will contact you via e-mail with pricing confirmation including Freight, we will send details for payment.

If you don't hear from us within 3 days, please contact us.

Telephone Orders

You are welcome to call us. We are ready to take your order Monday to Friday 9 am to 7 pm (Australian Eastern Standard Time). Please have your questions, order details and delivery details ready when calling.

Telephone your order to:

• From outside Australia: +61 2 9344 6523
• From within Australia: 02 9344 6523

Order Information.

Payment and Dispatch

For Resurfaced Clutch Plates we simply return them to you by Australia Post Cash On Delivery. For Ducati Clutch Packs we dispatch as soon as we recieve payment into our account. If we have an anticipated delay, we will tell you. If an unexpected delay is encountered, we advise you. Essentially we do what we say we will do.

Payment Methods

We accept:

• Internet Home Banking Transfers
• Direct Deposit to our Bank Account (Deposit at our Bank, your Bank or Australia Post)
• Telegraphic Transfer (International your Bank to our Bank)
• Australia Post Money Orders
• Other payment methods by pre-arrangement

Regrettably, due to attempts at credit card fraud, we no longer accept credit card payments.
If you wish to pre-arrange or discuss a method of payment, please contact us.

Transactions in Australian Dollars

Orders are to be paid in Australian Dollars (unless agreed separately with you). Some orders may attract a Foreign Currency Adjustment Fee (FCAF) to compensate for changes in Exchange rates. The FCAF will calculated daily to ensure fairness - ask Mr Clutch to quote.

Refunds, Returns and Cancellations

All products are consigned from our premises in good order and in working condition. If there is a problem with the condition of orders received and we are unable to arrange replacement under Warranty or offer replacement products, and we have been advised within 24 hours of the receipt of your order that there was a problem, we will make a Refund. All Cancellations and Returns will attract 10% Re-Stocking Fee and any Freight or charges paid will be charged. Refunds will only occur after the goods have been returned to Mr Clutch and return freight is paid.

Delivery and Freight

Stock Clutch Packs are usually sent within 24 hours of payment being recieved in our Account. Resurfacing orders are usually ready for dispatch from our premises within 5 - 7 days of our receiving them. All orders are sent by Australia Post Air Mail, Courier or Freight Company. If there is any delay, we will advise you. Depending on your location and Customs Service, orders will take between 2 to 10 days to get to you after sending.

In Australia we send by Australia Post or by Courier.

Post has proven to be a very reliable service and there has been little reported damage. If you require Insurance let us know and we will add the cost to the Freight. Ask us to quote on Freight when ordering. If you have a preferred Carrier and send us your Account details, we will arrange to send through your preferred Carrier.

Taxes

We will comply with your request to describe the contents of a package. Although Export Orders sometimes attract local Taxes and Duties when they arrive in your country, in our experience, mostly you do not get charged, but we can not guarantee it. You are responsible for any local Customs Duties and Taxes. Australian Residents must add 10% GST to all parts and freight prices.

User and Care Instructions

Where appropriate, we supply User and Fitting Instructions with the products we sell. If you have and difficulty, you are welcome to E-mail or Telephone us for further assistance.

Terms and Conditions

We strongly recomend that you read and understand these Terms and Conditions prior to placing any order. The following Terms and Conditions decribe both your and our rights and responsibilities, while we are not limited to these Terms and Conditions, they do form part of our conditions for you making any purchase. By placing an order, making payment, making a purchase or using the services we offer, we deem that you have read, accept and agree to our Terms and Conditions. If you have any questions or concerns about ordering or about our Terms and Conditions, please contact us and let us know how we can help you.

Product Warranty

We want you to like and enjoy what you've Ordered. If something is not right, please let us know. Unless specified, Mr Clutch products are designed for competition use and as such they are sold without warranty. Mr Clutch does however warrant to the original consumer / purchaser that products are supplied free from defects in material and workmanship. If there is a defect, Mr Clutch will replace or repair the product at its option, free of charge. If there is a problem, contact Mr Clutch direct on Tel: 61-2-9344 6523. Please note that the undertaking to replace or repair products will not apply if the product has been damaged, after sale to the original consumer / purchaser, by negligence, accident, unreasonable use, modification, tampering or by other causes unrelated to the defective materials or workmanship. Ask Mr Clutch to make all repairs.

Refunds, Returns and Cancellations

All Cancellations and Returns will attract 10% Re-Stocking Fee and any Freight or charges paid will be charged. All products are consigned from our premises in good order and in working condition. If there is a problem with the condition of orders received and we are unable to arrange replacement under Warranty or offer replacement products, and we have been advised within 24 hours of the receipt of your order that there was a problem, we will make a Refund. Refunds will only occur after the goods have been returned to Mr Clutch.

General Terms

By accessing this website you agree to these terms and conditions (the"Terms"). If you do not agree to them you may not use this website and should leave it immediately.

To be eligible to purchase Items on this Website you must warrant that the personal information which you are required to provide when you purchase is true, accurate and current in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

By using this site you agree to comply with, and be bound by, these Terms.

We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

Making a purchase

When you order an Item you are offering to buy it for the price stated, subject to these Terms.

You will be guided through the process of placing an order by a series of instructions on the Website. Please follow these instructions and provide the information requested.

Once you have submitted your order, we will send you an email acknowledging the details of your order, providing you with an order reference and the value of your order and the options for payment. This is not an order confirmation or order acceptance. This email gives you the details so that you can make payment.

Our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the Items ordered by you. That will only happen after we have received payment.

At any time, should you require information regarding your order(s) please contact us.

We may not accept your order if an item you have ordered is unavailable, we are unable to obtain payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

If we are unable to fulfil your order following our order acknowledgement, we will contact you advising you of this.

We will use our best endevors to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available or that the prices quoted will be correct. If for any reason after your order is placed and payment is made, we can not supply any Item, we will refund you the amount received by us.

Credit Cards

Due to attempts at Fraud, we do not accept Credit Cards at our Office. We apologise for this. We do accept many other forms of payment including Internet Deposit, Direct Bank Deposit, Telegraphic Transfer and in some circumstances Cash. We are confident we can find an acceptable form of payment for you.

Passing of property and risk

We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you. All risk relating to the Postage, Freighting and use of the Items ordered will pass to you on dispatch to you. We strongly recommend you make arrangements for Insurance to cover loss and or damage.

Copyright and Trade Marks

All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of ourselves, our affiliates, our partners or our licensors, and is protected by Australian and international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of ourselves, our affiliates, our licensors or our partners, in the Australia and other countries, and are protected by Australian and international trade mark laws. All or any other trade marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Except as set forth in the limited licence in the section entitled "Limited Licence" below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

Limited Licence

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.

The limited licence set forth in this section does not include the right to:

a. modify or download the Website or its contents (except caching or as necessary to view content);
b. make any use of the Website or its Content other than personal use;
c. create any derivative work based upon either the Website or its Content;
d. collect account information for the benefit of another party;
e. use any meta tags or any other "hidden text" utilising our name or the Trade Marks without our express written consent; or
f. use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:

a. link to, but not replicate, our Content;
b. not imply that we are endorsing such website or its services or products;
c. not misrepresent its relationship with us;
d. not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages;
e. not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
f. not use any Trade Mark without our prior written consent; and
g. not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.

Third Party Links

We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms . You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

Representations and Warranties: Limitations of liability

The site is provided by KeyCapityal Australia Pty Ltd on an "as is" and on an "as available" basis. To the fullest extent permissible by applicable law neither KeyCapital Australai Pty Ltd or any party associated makes any representation or warranty of any kind whatsoever, express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, as to the operation of the site or the information, content, graphics, links, materials, products, or services included on the site, or their accuracy, reliability, completeness or timeliness.

You hereby agree that, to the fullest extent permitted by applicable law, we will not be held responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any

a. interruption of business;
b. access delays or access interruptions to the Website;
c. data non-delivery, mis-delivery, corruption, destruction or other modification;
d. loss or damages of any sort incurred as a result of dealings with or the presence of off- Website links on the Website;
e. computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites;
f. any inaccuracies, omissions, currency miscalculation information or misleading, false or deceptive statement in the content;
g. Any third party delivery delays outside our stated delivery times that our outside our reasonable control.

Disputes

To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any Items from ourselves shall be submitted to confidential arbitration, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the Australian Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator's award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in London, and all applicable provisions of this section shall apply.

General

The information contained on this Website has not been independently evaluated. It is not meant as advice of any kind, diagnose, treat, cure, or to prevent any disease. Individuals should consult with their doctor or health care specialist to assess their appropriate individual nutritional requirements.

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Items from ourselves, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by Ourselves shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

We reserve the right to refuse to supply Items to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any Items from this Website whether or not such Items have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

If you have any questions regarding these Terms, please contact us.

Governing Law

Your use of this Website and any purchase by you of any Item from Ourselves shall be governed by NSW State and Federal Laws and you hereto submit to the exclusive jurisdiction of those courts.